Privacy Policy
Last updated: 7 October 2026
In short: we only collect the details you give us and basic website data, we use them to reply to you and provide our services, and we never sell your information. You can ask us to see, correct or delete your information at any time.
FlecxStudio ("we", "us") is based in Burgersfort, Limpopo, South Africa. This policy explains how we collect, use and protect your personal information when you use flecxstudio.com or contact us, in line with the Protection of Personal Information Act (POPIA).
1. What we collect
Information you give us when you fill in a form, send a WhatsApp message, email or call us:
- Your name and business name
- Email address and phone number
- Anything you include in your message
Information collected automatically when you visit the website:
- IP address, browser type and device information
- Pages you visit and how long you spend on them
2. How we use your information
- To reply to your enquiries and send quotes
- To provide and manage the services you sign up for
- To send updates about your project or account
- To improve our website and keep it secure
We will not send you marketing messages unless you've agreed to receive them, and you can opt out at any time.
3. Cookies and analytics
Our website uses cookies to load faster, remember your settings and understand how visitors use the site. You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.
4. Who we share it with
We do not sell or rent your personal information. We only share what is necessary with:
- Service providers that help us run our business, such as website hosting, analytics, email and WhatsApp
- Authorities, when the law requires us to
5. Security and storage
We take reasonable steps to protect your information from loss, misuse and unauthorised access. However, no method of sending or storing information online is completely secure.
We keep your information only for as long as we need it to provide our services or to meet legal requirements, then delete it.
6. Your rights
Under POPIA, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct or delete it
- Object to us using it, or withdraw your consent
- Lodge a complaint with the Information Regulator
To make a request, contact us using the details below.
7. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.